Rexto Global Travel Guide
What to do if you miss a connection
General steps to take when a connection is disrupted or missed.
Guide
First check whether the entire itinerary was booked as one protected ticket or as separate tickets. The rebooking responsibilities can differ significantly.
Contact the operating airline or booking provider as soon as possible. Keep the booking reference and original itinerary ready when requesting help.
If you booked separate tickets, contact each provider according to its conditions. Do not assume that one carrier will automatically cover a missed flight booked elsewhere.
Frequently asked questions
Who should I contact first?
Usually the airline or booking provider responsible for the affected ticket; check your booking conditions.
Does a separate ticket have the same protection?
Not necessarily. Separate tickets can have separate obligations and rebooking rules.
Before you travel
Use this article for planning. Confirm current fares, hotel conditions, passport/visa requirements, airport procedures and other time-sensitive rules with the relevant official or booking source before making a decision.